When we heightened our focus on organizational performance, product excellence, and quality in 2016, we also embraced new principles and methodologies to improve our effectiveness and keep us accountable to our goals. From the outside looking in, it may seem like we just dropped a bunch of new jargon and acronyms, but behind the jargon are real principles that are making a difference. One of my favorites is DMAIC. What the heck is DMAIC? I’ll fill you in on the answer, plus the answers to three other quality-related questions.