Last night, we had the honor of receiving the Baldrige Silver Level recognition at the 2019 Iowa Performance Excellence Conference hosted by the Iowa Recognition for Performance Excellence (IRPE).
Winning Silver is a huge accomplishment for us and demonstrates our deep commitment to improving our processes and aligning with the Baldrige commitment to excellence. It’s important to note, that we are the only benefits technology company in the nation participating in the Baldrige journey.
So, why do we do it?
We hold ourselves accountable for our processes because at the end of the day, we are in the benefits business. Benefits are personal, and when something goes wrong, our clients’ employees can suffer. This is why we put ourselves through vigorous analysis from the Baldrige team to demonstrate transparency as well as our continued drive to provide our clients with technology they can trust.
The beginning: why it has to be Baldrige.
The award originated from the Malcolm Baldrige National Quality Improvement Act, signed by President Reagan in 1987. The Act called for the creation of a standard to recognize dedication and commitment to quality improvements. Over the years, the Baldrige Award has become the most important way to measure a company or organization’s commitment to quality and process.
According the Harvard Business Review, “it provides companies with a comprehensive framework for assessing their progress toward the new paradigm of management and such commonly acknowledged goals as customer satisfaction and increased employee involvement.”
Client delight is our main goal.
Overall, the Baldrige process focuses our thinking and behavior around performance excellence to position our organization for success and sustainability. The Baldrige framework offers the ability to create rigor around systems and processes delivered with reliability, repeatability, scalability and profitability. This framework is at the core of our company mission — to grow our business and delight our clients.
Learn more about our dedication to excellence below.