At Businessolver, we are rolling out Agile methodology across the organization. Our goal is simple - deliver delight by working together as a team to create quality solutions for our clients in a predictable and sustainable way. Agile provides a framework to realize that goal, and one of tools we use to get there is a Working Agreement.
WHAT IS A WORKING AGREEMENT?
A Working Agreement is a document created by individual teams to establish the values and norms that will govern their interactions. Working Agreements:
Our product development teams and client services teams each got together during Agile training to create their unique Working Agreements. Each agreement reflected the unique personalities that make up the team, as well as the aspirations of the team. Below are examples of each of the elements of a Working Agreement:
These statements may sound obvious, and perhaps unnecessary, but by documenting expectations when stress levels are low, the Working Agreement provides a reference point when stress levels rise.
EXAMPLES OF WORKING AGREEMENTS IN ACTION
These examples prove how Working Agreements can help diffuse potentially tense situations. Working Agreements take emotion out of the equation and allow teams to reference facts, not feelings. It is a powerful tool for a team.
Consider creating your own working agreement. It could be with your team, your peers, a cross-functional group, or even your family! Please share your experiences with us via Twitter (@businessolver), Facebook (Bsolver), LinkedIn (Businessolver) or Google+ (+businessolver). We would love to hear how you use your own Working Agreement!