Is Sofia an awesome new technology? Why yes, she is! I’m excited to be one of four companies presenting innovative technologies at this week’s Health and Benefits Leadership Conference (HBLC) in Las Vegas. Our session titled, “Awesome New Technologies for Employee Benefits,” provides conference goers the opportunity to see and hear live product demonstrations of the best new technology from every corner of health and benefits.
One of the “big things” in HR and benefits is AI (artificial intelligence). You’ve likely been hearing a lot about the promise to increase engagement and productivity, and how AI will make your job easier and your position more impactful. Truth is, AI is already here, and it’s likely to become a larger part of your professional life in the future.
This past October we launched Sofia, our machine-learning, personal benefits assistant who, during annual enrollment, demonstrated how artificial intelligence can improve, quicken, and streamline the benefits process. When assisting employees with their benefits questions, Sofia uses machine learning which evolves and expands as she answers more questions. We were excited to see that Sofia is providing valuable information to employees, helping them enroll in or manage their benefits – she is even active right now, 24/7 – 365!
Like most people, I have a morning routine that consists of coffee and checking up on the news. One of the first topics I read up on is, you’ve guessed it, AI technology. Recently, I’ve noticed more and more articles discussing the future of the job market with increased anxiety surrounding how robots may be taking over our jobs. Is this actually true? According to some experts, AI will disrupt 1.8 million jobs by 2026.
The uses of AI are deeper and wider than we may have imagined years ago. Past literature and film depicted AI as robots helping command a spaceship or as an iron superhero saving a city from evil. While AI today may not look like a Transformer or R2D2, its expanding list of use cases is changing our daily lives.
From Siri and Alexa answering our questions to Netflix recommending shows to watch, artificial intelligence (AI) is becoming a reliable feature in our everyday lives.
The rumors are true. Data scientists – particularly ones that work in tech-dominant Seattle, like I do – are pretty left-brained: logical, analytical, objective. We generally think in numbers and figures, and yes, we drink a lot of coffee. But that doesn’t mean we can’t create technology that is empathetic.