Do you remember the thrill of Valentine’s Day in elementary school? I loved decorating my classroom mailbox, cutting out construction paper hearts to create valentines for classmates, and waiting anxiously to see what kind of candy I’d receive at the class party.
When you think of empathetic workplaces, the first industry that comes to mind is the government, right? Yeah, didn’t think so.
You’re not alone: 70 percent of the Americans we surveyed agree with you. Just 31 percent of respondents in our Workplace Empathy Monitor view the government as an empathetic industry – the lowest-ranking sector across the six that we examined.
We recently released our Businessolver Workplace Empathy Monitor, a hallmark study that examines the role empathy plays in the workplace. What we found is that empathy matters, and not only within the four walls of your office building. Empathy is good for business across the board.
For example, we found that 42 percent of people are more likely to buy products from an organization that demonstrates empathy and 40 percent would recommend the organization to a friend. Conversely, 42 percent of people are more likely to refuse to buy products from an organization that is not empathetic.